Woodinville, WA · Sub-Zero wine storage and undercounter units
What is the unit doing?
1 Which unit?
2 What is it doing?
Wine column → Sub-Zero IW-30
Undercounter wine → Sub-Zero UW-24
Beverage center → Sub-Zero UC-24BG
Undercounter refrigerator → Sub-Zero UC-24
Drawers → Sub-Zero ID-24R
Full-size built-in → the service pages
Or skip the questions: (425) 321-3414
Both zones read against the panel
Before you call
Six things a wine or undercounter unit does, what to look at first, and the point at which waiting stops being sensible.
| What it is doing | Check first | Safe to wait if | Call if |
|---|---|---|---|
| One zone warm, the other on its setting | Bottles pressed against the back wall; the door pulling itself shut from an inch open | The warm zone comes back within a day of clearing the back wall | It keeps drifting, or bottles on the top rack are warm to the hand |
| Both zones warm together | Lint on the condenser behind the kickplate or grille; the room the unit stands in | Both zones pull back toward their settings a day after the condenser is cleaned | The condenser is clean, the compressor runs and neither zone comes down |
| Fog or beads inside the glass | The door seal fold all the way round; whether the door was left ajar | Only on humid days or after a busy evening, and it clears with the door shut | It stays with the door shut, or water runs down onto the bottom rack |
| Louder than it used to be | Whether the noise comes and goes with the compressor, or never stops | A steady hum that starts and stops with each cooling cycle | Grinding, scraping or ticking from a fan, or a click that repeats without a start |
| Display dark, light and fan still on | Turn the unit off and on at its own panel or the breaker | The panel returns and holds its settings through the day | It stays dark, or goes dark again within hours |
| Water on the floor in front | Whether the door was open a long time; whether the patch comes back after a wipe | One patch after a long door opening, and the floor stays dry after that | It returns, or it sits under the kickplate rather than in front of the door |
Sub-Zero Repair Woodinville · (425) 321-3414 · phone staffed 24/7 · wine and undercounter calls 8:00 am – 8:00 pm, seven days
The Work
No ranges, no dishwashers, nobody else’s refrigeration: Sub-Zero cabinets only, and in this town that means wine storage before anything else.
The one we are called for most
Zone-by-zone temperature correction, compressor and door-seal work on Sub-Zero wine storage — the repair Woodinville cellars ask for most.
Refrigerator Repair Diagnosis and repair of built-in and integrated Sub-Zero refrigerator columns, including sealed-system and defrost faults. 
Freezer Repair Frost build-up, defrost-circuit failures and temperature drift on Sub-Zero freezer drawers and columns. 
Ice Maker Repair Clear-ice module, inlet valve and drain repairs for Sub-Zero ice makers, including undercounter production units. Price bands
The visit and the whole diagnosis are one flat $89 call-out; approve the repair and that $89 is deducted from its bill.
What each repair costs| The visit and the diagnosis | $89 |
|---|---|
| Door seal (gasket), whole perimeter | $280–$630 |
| A fan motor, cabinet side or machine side | $300–$660 |
| Zone sensor, thermostat or defrost heater | $290–$670 |
| Ice maker, fill valve or water line | $280–$790 |
| Control board | $450–$1,000 |
| Compressor and sealed-system work | $1,490–$3,400 |
In their words
4.9/ 51,445reviews
Water was pooling under the crisper every second day and I kept towelling it out. The drain behind the rear panel had iced over. He cleared it, changed a thermistor, and it has stayed dry.
Ottilie B.WellingtonFeb 2026
The column drifted up several degrees over a fortnight without ever raising an alarm. He tracked it to a tired evaporator fan and a partly blocked air path. Done properly, though the visit ran late.
Fenella R.Cottage LakeOct 2025
Slow drip underneath, and the bottom of the bin had frozen to the shelf. Cracked fill tube, which he found by watching a whole cycle through instead of guessing. Dry and level again.
Errol B.DowntownDec 2025
Our position
In a town that stores wine for a living, the Sub-Zero we are called to most often holds bottles, not groceries. So we start where a cellar fails: one zone drifting while the other holds, fog on the glass, a condenser under a season of dust. We read both zones before we quote, we price before anything is opened, and when a gasket and a sensor will settle it, that is what we say.
Where We Work
Wine rooms up the hill, undercounter units by the tasting rooms, second units in outbuildings out east. Each place page carries all four repairs.
What stands behind the work
Refrigerant is handled only by people who hold the federal certification, and gauges go on only after airflow has been ruled out — a starved condenser and a low charge look the same from the front.
Sub-Zero wine storage from the 400 series (424, 427, 430) through the IW columns and today’s undercounter models, UC-24 undercounter refrigerators and beverage centers, and ID refrigerator drawers.
Cover that matters when a panel-ready unit has to come out of finished joinery and go back without a mark. The licence number is given to anyone who asks.
The visit is a flat $89 and the diagnosis is part of it. You get one figure from inside the matching price line, and the $89 comes off when you approve the repair.
Journal
Book a visit
Read us the letters on the tag if you can find it. On most wine units it is inside, near the top — under the control panel or on the ceiling; the models page says where for each family.
Booking
Choose the slot yourself, then tell us which fork the unit put you on.
Book online Call (425) 321-3414